Frequently Asked Questions

Placing and Checking an Order

Q: Do you do rush orders?

A: We try to produce every order as quickly as possible, but right now we can only guarantee that your item will be printed within 5 – 7 days of your order. We hope to offer a rush production option soon!

Q: Can I cancel my order?

A: There is a 30 minute window after you place your order where you can cancel it through the My Orders section of your account or by calling 1-800-229-4776.

Q: Can I edit a design after I have placed my order?

A: Unfortunately no, once an order is placed the design can no longer be edited. If you are within the 30 minute cancellation window, you can cancel your order and place your order again after you have made your edits if you saved the design to My Designs in your account. If you didn’t save it, you will have to start your design over again though.


Q: Can I get a quick price quote?

A: Absolutely! As you design your item our design tool automatically calculates your item's cost based on the product and design you choose.

Q: Do you offer discounts for bulk orders?

A: We unfortunately can't offer bulk pricing right now, but we are working on it so that we can offer it in the future.

Q: How will charges appear on my credit card statement? When will my card be charged?

A: Charges will appear from "HanesInk" and your card will not be charged until your product leaves our facility. If your order contains multiple shipments the order total will be broken up and partially charged with each shipment.


Q: What do I do if I cannot find my college or high school on your site?

A: We have an extensive database but continue to add new schools all the time! We’re sorry if we don’t have yours yet. Fill out our Missing Institution form and we will get your school added as quickly as possible.

Q: If I fill out the Missing Institution form, how long will it take until I hear back?

A: You will hear from us within 3 – 5 business days after you submit the form.

Q: What if my high school’s information or mascot is wrong?

A: We want to hear about it! We’ve tried to make our database as accurate as possible but if you see a mistake (wrong mascot, wrong school colors, etc.) please let us know so that our team can update it and make it right as soon as possible. There is a link in the top right of your school’s Apparel Shop that will take you to our correction form.

Q: Why can I only pick certain garment colors for my college?

A: Every school has their own licensing restrictions and requirements regarding what colors and artwork can be used. We value our licensing partners and do our best to provide you with as many options as possible while still following licensing restrictions.

Q: Can I get a proof or a sample before I place an order?

A: Our design tool displays your product and artwork exactly as it will be printed, so you can be confident that what you see is what you will get!

Q: I am a school administrator, how does my school end up on the HanesInk site?

A: We encourage all schools to join our licensing program to make their brand available to a national audience and earn royalty on every sale! If you would like to join, or if your school is already on our site and you have questions, please call 1-800-229-4776 and ask for our licensing department.